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Information Regarding Fees


For Viewbank Early Childhood Centre to maintain the High Quality education and care offered to our families, clean and well equipped facilities, retention and training of its staffing team and to meet its many financial commitments, we need a commitment from our families to meet their financial obligations to the Centre.

Upon enrolment our families are responsible for:

  • Payment of a non-refundable booking fee.
  • Agreement to pay your weekly fee via the Centre's automated payment facility, PAYWAY.
  • Maintaining fee commitments one week in advance at all times.
  • Payment of fees and charges incurred by the Centre for the collection of monies and debts.
  • An email address for confirmation of payments.
  • Meet all conditions of our FEE POLICY as outlines below.

    PAYWAY - Direct Credit/Debit Facility

    To maintain our financial integrity, VBECC requires all families to pay their weekly fees via our automated payment facility – PAYWAY. Every Thursday at 10am we automatically deduct your weekly fee from your nominated credit card/debit card/bank account. These details are kept locked away for your security.


    At the conclusion of PAYWAY every Thursday, an email is sent to all families advising them that a debit has taken place. Due to the nature of the Governments IT system that manages the child care usage account, we cannot provide the amount with this email, as in many cases it varies each week. We are more than happy to provide these details over the phone at any time. As per our agreement with the Government, we provide families with a copy of their invoice/statement at the end of every calendar quarter via email. Should families need alternative arrangements, please consult the Office Manager.

    Dishonour Fees

    It is the responsibility of the card holder to ensure that sufficient funds are available for payment every Thursday. If funds are insufficient parents MUST contact the Office Manager by 5pm on Wednesday to make alternative arrangements. Failure to do see will result in a $3 dishonour fee should the account be transacted.


    A fee of $30 for every fifteen minutes or part thereof will be charged for children left at the Centre after 6:30 p.m. to cover staff overtime costs. The person collecting the child will be asked to sign a late collection notice, and a stand alone invoice will then be sent to the parents for payment.


     For permanent bookings the full fee will be charged for ALL days your child is booked into the Centre regardless of public holidays, family holidays, illnesses or school term breaks as per government guidelines. Please also note that the Child Care Rebate is NOT paid when a child is absent, so this will affect your weekly fee amount if you have elected to have the rebate paid directly to the centre.

    Before leaving on holidays ALL fees for the period of the holiday MUST be paid in full. This is a holding fee for your permanent booking. Failure to pay will see your booking cancelled.

    The Centre closes over the Christmas/New Year holiday period. During this time of centre closure, no fees are payable. Please note if a family is having the Child Care Rebate paid directly to the centre, this is NOT paid when a child is absent.


    Our PAYWAY system can be used to add additional charges such as book orders, haircuts, cakes etc. This will incur a $1 charge per transaction.


    Two weeks notice must be given in writing before ceasing care or payment in lieu of care will be charged. Families who HAVE NOT contacted the Centre within a two week period, and whose fees are in arrears, will automatically have their booking cancelled.

    PLEASE NOTE:- The Family Assistance legislation states, that where a family advises the Centre that their child will leave a service on a particular day, but does not attend their last session(s) of care, the family may only receive CCB for the days the child was expected to attend if the child’s initial 42 days absences have been exhausted and the absence can be classified as an additional absence only with supporting documentation. Child Care Benefit will NOT be paid for these last sessions if :-

    • The child has not exhausted the initial 42 absence days and does not attend the service for the last sessions, or
    • The child has exhausted their initial 42 days of absence but supporting documentation such as a medical certificate cannot be provided for their absence.

    In the event that the Family Assistance Office does not pay Child Care Benefit for the last sessions, the parents are liable for the full fee charged by the centre for those sessions.


    Where families request extra days of care and their accounts are consistently in arrears, an upfront payment of the outstanding account and the extra usage is required before bookings are undertaken.


    Accounts that fall two weeks in arrears will be issued with a letter and will be charged a weekly account keeping fee of $5 until the account returns to our fee payment terms. Failure to pay your fees will result in cancellation of your childcare place. Please discuss with the Office Manager if you are having any difficulties with payment of your fees.


    Where families do not take up full usage of an advanced booking e.g. a full-time booking made in February to commence in July but later adjusted to two days per week, a penalty fee equivalent to the weekly fee for the original booking will apply. In some instances the booking may be cancelled.




    Families may be entitled to a fee reduction through the Commonwealth Childcare Benefit Scheme (subject to means testing). To apply for Childcare Benefit you will need to obtain an application form from Centrelink, which you will need to complete and lodge with Centrelink. Once the application is processed, Centrelink will post a copy of your assessment notice to you. You will need to bring a copy of your assessment into the Centre so we can match your family and child’s reference numbers through the Child Care Management System to receive your Child Care Benefit. To continue your eligibility for Childcare Benefit you must immediately notify Centrelink every time there is any change in your financial circumstances. It is each family’s responsibility to ensure their assessment is current. Childcare Benefit is administered through the Government’s Child Care Management System, so it is each family’s responsibility to ensure that your CCB details are up to date, and the Centre knows your Child Care Reference details upon enrolment. If we do not have Child Care Benefit reference numbers, full fees will be charged until they are provided.


    The Child Care Tax Rebate is a payment from the Government that helps working families with the cost of child care. If you are using child care for work, training or study-related purposes, the Government may provide you with 50% of your out-of-pocket child care costs, up to a maximum amount, per child, per year. This payment is made required BOTH parents meet the Work, Study, Training test. Before the beginning of each financial year you can choose whether to have the Child Care Tax Rebate paid directly to the centre or for it to automatically be paid to families quarterly, or annually when parents file their tax return. This rebate is only paid when the child has actually attended the service, and will not be paid if the child is absent.


    Under the Child Care Management System, each child is eligible to receive CCB for an initial 42 days of absences per financial year, which can be used for any reason without proof of circumstances (includes public holidays). Once the initial 42 absence days have been used, additional absences may be claimed in certain circumstances.

    After the initial 42 absence days have been paid for a financial year, only absences which will meet the additional absence criteria will receive their CCB. Additional Absence reasons are:

    • An illness (with a medical certificate)
    • An outbreak of infectious disease, when the child is not immunized
    • Any other absences due to sickness of the child, a parent or sibling, supported by medical certificates
    • A parent being on a rotating shift or rostered day off
    • Attendance at preschool
    • Exceptional circumstances

    The initial 42 absence days must be exhausted before additional absences can be claimed.


    The Australian Government has linked Childcare Benefit to immunisation. Families who wish to claim Childcare Benefit will need to have their children immunised in accordance with the NHMRC Recommended Immunisation Schedule. Centrelink will need to be provided with this information when families apply for Childcare Benefit.

    We encourage all families at Viewbank Early Childhood Centre to have their children immunised.


    Sources: Child Care Service Handbook 2010-2011 – Australian Government- Department of Education, Employment and Workplace Relations


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